Refund policy

mysTEAry

Thank you for shopping with mysTEAry. Please review our shipping policy below.

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ORDER PROCESSING

All orders are processed within 1 to 5 business days of payment and checkout confirmation.

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SHIPPING & TRACKING

Orders are shipped through a reliable carrier. A tracking number will be provided once your order has been dispatched. Shipping rates are calculated at checkout and listed on our website.

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DAMAGED PACKAGES

If your package arrives damaged, please take a single, time-stamped and dated video of the package and its contents before opening fully. This video serves as documentation for any damage claim. Please refer to our Refund and Return Policy for next steps on damaged item replacements.

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SHIPPING REGIONS

mysTEAry ships within Canada and United States only. We do not ship to Europe, the European Economic Area (EEA), or internationally at this time.

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mysTEAry
246 Gryffin Lodge Road
Utterson, ON P0B 1M0
Canada
Email: nmartis@mysteary.com
Phone: 1-705-380-7460