How long does shipping take?

Once payment is received, orders take 1–3 business days to process. After processing, shipping timelines depend on the option selected at checkout.

Do you ship internationally?

Currently, Mysteary ships only within Canada.

How can I track my order?

After selecting a shipping option, you will receive a tracking number that allows you to follow your order through all stages of delivery.

Are your products really 100% natural?

Yes, all Mysteary products are 100% natural. Teas are herbal or organic. Soaps use a vegan base with kosher fragrances and essential oils, while goat milk soaps use 100% goat milk with essential oils. Candles are made from beeswax and soy with natural essential oils. All products are certified to be naturally produced, and no animals are used in the creation or testing of any items.

Are your candles safe for pets?

Mysteary candles are made from 100% pure beeswax and soy wax with natural essential oils. These ingredients are generally considered safe, but supervision is recommended around pets.

What are the steps for a soap patch test?

1. Choose a small, inconspicuous area of delicate skin. 2. Clean and dry the area. 3. Apply a small amount of the soap. 4. Rinse as usual after normal washing time. 5. Monitor for redness, itching, burning, swelling, or blistering for 7–10 days, checking twice daily.

Do you offer a refund?

Mysteary has a no refund policy. Customers may receive store credit or a product replacement in the case of damaged items.

What should I do if I receive a damaged shipment?

1. Take a single, time-stamped video showing the entire unboxing process. 2. The video must show the package from the moment you pick it up until it is opened. 3. Email the video to nmartis@mysteary.com, indicating whether you prefer store credit or a replacement. Processing takes 3–10 business days. Calling will not speed up this process.

Can I use multiple discount codes at once?

No, multiple discount codes cannot be used together.

How do I join the newsletter?

All customers who sign up on the website are automatically added to the Mysteary newsletter email list.

FAQs

Q: Are your soaps suitable for sensitive skin?

Yes, but a patch test is recommended before use to ensure the product is compatible with your skin.

Q: Do you offer discounts?

Yes, Mysteary offers two discounts: Spend $50 or more and save 5%. Spend $100 or more and save 10%.

Find quick answers to the most common questions about our teas, candles, and soaps.
From shipping details to product care, we’ve got you covered.

Orders & Shipping

Once the payment has been received, it will take 1-3 business days to be processed. Once it has been processed, the shipping will depend on the choice made by the customer upon checkout.

Currently, we ship only within Canada.

Once you have chosen your shipping option from the list, a tracking number will be provided to you. The tracking number will enable you to track the progress of your order through its various stages.

Products

The products are 100% natural. mysTEAry values its customers and does not believe in being dishonest about the products.

The teas are herbal or organic, and this is listed on the package, along with the ingredients.

The soaps are made from a Vegan soap base with Kosher fragrances, and the goat milk-Melt soaps are made from 100% goat milk with 100% essential oils.

The Candles are made from Beeswax and Soy with 100% essential oils.

All the products have certificates to prove that the artisans produce them naturally.

No animals were used in the creation or testing of any of the products.

Candles are made out of 100% pure Beeswax/Soy Wax

Colour / Scent Combo

Scent Blend: Natural Rose Wax Colour: Pink

Scent Blend: Natural Vanilla Wax Colour: Natural Ivory

Scent Blend: Natural Lavender Wax Colour: Purple

Are your soaps suitable for sensitive skin?

Caution: Do a patch test before using the product.

Choose a test spot: Select an inconspicuous, quarter-sized area of delicate skin, such as the inner forearm or the bend of the elbow, where the product won't be easily washed or rubbed away.
Clean and dry the area: Wash the test area with a gentle, everyday cleanser and pat it dry.
Apply the soap: Apply a small amount of the new soap to the test spot.
Rinse as usual: Since soap is a rinse-off product, leave it on your skin for as long as you typically would when washing (usually a few minutes or less), and then rinse it off.
Monitor for a reaction: Check the area for signs of a reaction (such as redness, itching, burning, swelling, or blisters) twice daily for 7 to 10 days. Allergic reactions can be delayed, so it's crucial to monitor the area for the full duration.

Returns & Refunds

mysTEAry has a NO REFUND POLICY.

STORE CREDIT or PRODUCT REPLACEMENT

Please follow the procedures when you receive a damaged shipment.

Take a video of the box or bag shipped to you. The video must begin from the moment you pick up the package and open it, showing the contents within the shipped box or bag.
The video must be a single, time-stamped and dated video. The video serves as proof of any damaged items, which will enable you to receive store credit or have the damaged item(s) replaced with a new item shipped to you at no additional cost.
If you receive a damaged item(s), please send mysTEAry the video and indicate if you want a STORE CREDIT or ITEM REPLACED to the email nmartis@mysteary.com. It will take 3-10 business days to be viewed and processed.
Calling the mysTEAry business number will not speed up the process to receiving a store credit or the item being shipped faster.

Subscriptions & Offers

The store offers two discounts.

Spend $50 or more and save 5%

Spend $100 or more and save 10%

Multiple discount codes cannot be used in conjunction with each other.

The Newsletter is sent to all customers automatically on the email list.

Stay Inspired

Join the MysTEAry community and be the first to discover new teas, candle collections, and self-care rituals. Exclusive offers and wellness tips straight to your inbox.